Frequently Asked Questions
Expert answers to your iS Clinical skincare inquiries.
Are iS Clinical products suitable for all skin types?
Yes, iS Clinical products are formulated to be effective yet gentle enough for most skin types. Many of our formulas, such as the Cleansing Complex and Active Serum, are designed to address multiple concerns across diverse skin profiles.
How long does it take for my order to ship?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-5 business days depending on your location. You will receive a tracking number via email as soon as your package departs our warehouse.
What is your return policy for skincare products?
We offer a 30-day return policy for unopened and unused products in their original packaging. Due to the nature of skincare, we cannot accept returns on items that have been opened or used unless they are defective.
Are your products cruelty-free and paraben-free?
iS Clinical is committed to high ethical standards. Our products are cruelty-free and formulated without parabens. We prioritize pharmaceutical-grade botanical ingredients to ensure both safety and efficacy.
Can I use iS Clinical products during pregnancy?
While many of our products are safe for use during pregnancy, we always recommend consulting with your physician before starting a new skincare regimen, specifically regarding products containing active acids or retinol.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options including PayPal, Apple Pay, and Google Pay for a seamless checkout experience.